Shipping Policy

SUPPORT@YOURNOVELTY.COM

SHIPPING FROM 
59 Tom Harvey Rd, Westerly, RI 02891

WE SHIP ONLY TO THE US AT THE MOMENT

PLEASE NOTE OUR HOT CHOCOLATE BOMBS ARE HAND CRAFTED FROM OUR CHOCOLATE FACTORY SO THE ARRIVAL TIME WILL BE A LITTLE LONGER

SHIPPING TIMES VARY BY REGION

TIMES ARE LISTED IN BUSINESS (WORKING) DAYS.

UNITED STATES: 3-8 BUSINESS DAYS 

Please note: We recommend you choose "ADD ICEPACK" to your order if where you live exceeds 72 degrees Fahrenheit. 

TIMES ABOVE ARE AVERAGES BASED OFF OF CUSTOMER EXPERIENCES FROM OUR STORE.

It is our mission to get you your order as quickly as possible. We will send you a Tracking # by Email that you can use to track your delivery all the way to your home.
Don't forget, we are always available to answer any questions about your order or delivery. 

 

ORDERS ARE PROCESSED WITHIN 12 HOURS. AFTER THAT TIME, WE CANNOT OFFER CANCELLATIONS OR REFUNDS DUE TO IT BEING A CUSTOM MADE ITEM THAT CANNOT BE DUPLICATED


PLEASE DO NOT CONTACT US WITH SHIPPING CONCERNS IF YOU HAVE NOT RECEIVED YOUR PACKAGE INSIDE OF THESE STANDARD RANGES. PLEASE LOOK INSIDE OF YOUR SHIPPING CONFIRMATION EMAIL. YOU WILL FIND A LINK THAT YOU CAN USE TO TRACK YOUR PARCEL.

WE ARE NOT THE SHIPPING PROVIDER, ONCE THE ORDER HAS BEEN SHIPPED, WE DO NOT HAVE ANY CONTROL OVER IT, AND WE CAN ONLY OFFER CUSTOMER SERVICE RETAINING TO THIS POLICY. 

IN THE RARE EVENT THAT YOUR PACKAGE IS LOST IN TRANSIT, WE WILL QUICKLY SEND YOU ANOTHER OR FULLY REFUND YOU. HOWEVER, WE WILL NOT ACCEPT RESPONSIBILITY IF YOUR LOCAL POSTAL SERVICE HAS MARKED YOUR ITEMS AS DELIVERED AND YOU CLAIM YOU HAVE NOT RECEIVED THEM. THE ISSUE THEN NEEDS TO BE SETTLED BETWEEN YOURSELF AND THE POST OFFICE. ALSO, WE DO NOT ACCEPT RESPONSIBILITY IF YOU FAIL TO PROVIDE THE CORRECT ADDRESS. PLEASE DOUBLE CHECK TO BE SURE YOUR ADDRESS IS CORRECT.

SUPPORT@YOURNOVELTY.COM